Weekdays 8am to 8pm and weekends 10am to 5:30pm, excluding statutory holidays. Language interpretation is available Monday through Friday, 9am to 4pm. Our province wide confidential Seniors Abuse and Information Line (SAIL) is a safe place for older adults, and those who care about them to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well being of an older adult.