Ombudsman for Banking Services and Investments (OBSI)
OBSI resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own. We are independent and impartial, and our services are free to consumers. You must first complain to the firm involved, but if you remain unsatisfied you have a right to bring your case to us. As an alternative to the legal system, we work informally and confidentially to find a fair outcome.